No one ever wants to deal with plumbing problems, but for a retailer it’s more than just an annoyance – it impacts the customer experience and draws the focus of store employees away from other critical operations. Our job is to minimize the impact of plumbing issues on the store – dispatching quick and quality service for a fair price.
You can count on our experience. We do more than 13,000 plumbing calls each year for the nation’s largest retailer, more than any other service provider. Our service call completion time, emergency response and average invoice statistics are second to none, and we are constantly monitoring these data points to drive service quality up and keep costs down.
Our secret weapon? Our work verification process. In short, we communicate obsessively with service providers about requirements on site to make sure nothing is missed. We thrive on minimizing return trips, parts delays and invoicing errors. Since instating this process, our customers have realized a 10% savings.