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Nine simple statements. They are our driving force, the foundation of our mission: to provide uninterrupted peace of mind to our customers. That is what we must deliver. We tell our team members, with these Basics in mind, here’s how we do it:
- Customer first.
- Profit is expendable, reputation is not. Act accordingly.
- Your most uncomfortable conversation should be your next conversation.
- Deliver value, not status updates. Be disruptive.
- If you are not the solution, you are the problem.
- Your customer’s perception = your reality.
- Good or bad, tell on yourself while the information is within your control.
- You own your results.
- Pick up the phone and respond with speed and urgency.